Full priced items can be returned for a full refund. The customer must send an email within seven days of receipt of product requesting a refund to [email protected]. Please include your full name and address, the date purchased, the product details and the reason for a return.
Sale or Discounted itmes can only be exchanged for another item. The customer must send an email within seven days of receipt of product requesting an exchange to [email protected]. Please include your full name and address, the date purchased, the product details the reason for an exchange.
All items must be returned to the address below. We cannot accept responsibility for returned items until they reach us. The cost of the return is your responsibility.
Address for Returns
Coco Blue Boutique
2 Riverside Place
Coco Blue Boutique can not accept returns outside of the above time frame other than for faulty garments, and will not accept returns for items that have been worn or where the tags have been removed.
Coco Blue Boutique will check all items thoroughly prior to sending every order; we advise customers to also check garments on receipt and before removing the tags. Once this tag is removed, customers may only return the item if it is found to be faulty. Coco Blue Boutique can only accept returned goods that are in the same condition as at time of release, and footwear will only be accepted back if returned in its original undamaged and unmarked box. Coco Blue Boutique will refund the original credit card used for the purchase within 5-7 days of receiving the returned item(s), further to the normal quality checks. The refund includes the full value of the items returned, including UK sales taxes, but excluding postage.